http://arstechnica.com/business/2015/12/comcast-admits-data-cap-meter-blunder-charges-wrong-customer-for-overage/
"I called Comcast... and was patronizingly informed that 'it must be somebody stealing your Wi-Fi,'
When he got Ars Technica involved:
Oleg provided us his full name and address so we could check into his situation with Comcast. The company investigated the problem after being contacted by Ars and confirmed that its meter readings were inaccurate. “We have reached out and resolved this,” a Comcast spokesperson told Ars. “There was a technical error associated with his account, which we have since corrected.”
...
“It turns out their system had my modem MAC address entered incorrectly, there was an off-by-one typo that was hard to see so they were counting data from some modem who knows where,” Oleg told Ars.
Comcast. Die. Die. Die.
#Comcast #ComcastDieDieDie